Our postal partners are DHL, UPS & GLS. We are unable to ship to box addresses.

UPS Terms and Conditions of Carriage

FedEx Conditions of Carriage

GLS Conditions of Carriage

The commissioned carrier will receive the payment when he delivers the product(s).

Costs incurred 20 Euro With this kind of payment.

The commissioned carrier will receive the payment when he delivers the product(s).

Costs incurred 20 Euro With this kind of payment.

Certificate of authenticity

We guarantee that the delivered carpet is hand-knotted. For all carpets, a certificate will be emailed to you.  For hand-made carpets, we hand out a certificate of authenticity based on customers’ requests. 

Error on delivery

If something is wrong with your delivery, or if you receive the wrong or a damaged carpet or the wrong number of carpets please contact customer service immediately. The error has to be reported within a reasonable time frame.

Transportation damages

Visible damage to the goods shall be reported directly to UPS/DHL/GLS when receiving the package. Hidden damages from transportation have to be reported to UPS/DHL/GLS as soon as they are discovered.

Special/customized orders

Customized/bespoke orders If you are interested in ordering larger quantities and/or customized items, then contact our B2B support at b2b@carpet-plaza.com for more details in regard to what is possible. For these occasions, a separate contract will be provided by us to be signed and agreed on by the two parties. Keep in mind that for customized/bespoke orders there will be an extended delivery time and that we charge a 30 % non-refundable down payment once the agreement has been made. This down payment needs to be finalized before we can go forward and order the items from our suppliers. All orders need to be paid in full, if and when carpets are in stock before anything can be sent out from our warehouses.

Carpets that are not received by the customer and returned to us

Carpets that are ordered and not received or are returned to us due to the customer not being available for several delivery attempts will be charged 40 Euro including VAT for our administration costs. Special customized ordered products are charged the full value.

Return

We offer a free return for the first 14 days after the product is delivered. We additionally accept returns for up to 30 days from the delivered date, but after the first 14 days, the return cost is incurred by the user.

When sending back a carpet you first have to contact us. Therefore, it is your responsibility that the carpet arrives in an undamaged condition. Make sure that the carpet is well packed.

The returns must be organized and handled by Carpet Plaza through our authorized courier partners. So, if the customer personally returns the purchased items, Carpet Plaza will not return the courier fees.

Brand Awareness;

Traffic Campaign;

Single Product Conversion: Create a pin to a carpet and set a conversion campaign, they enter

Shopping Catalogue: 

Tracking and Conversion.