COVID-19 info
Yes, but you may experience a 1-2 days delay in your delivery depending on where you live. You will receive a more precise delivery estimate in the check-out process.
Yes. You can still proceed with and pay for your order. We will hold the carpet in our warehouse and ship it once the restrictions have been lifted.
According to the World Health Organization (WHO), the virus will not spread through objects.
Depending on where you live, there might be a 1-2 days delay in your delivery. You will receive a more precise delivery estimate in the check-out process.
No. All our carpets made in Iran are bought from suppliers based in Europe.
Yes. We value the safety of all our workers and those who can are currently working at home. Our warehouse personnel who cannot work at home, have been given extra protective gear to help minimize the risk of spreading the virus. To date, we have no confirmed cases of COVID-19.
GENERAL INFORMATION REGARDING THE CARPETS
An oriental carpet generally consists of warp, filling, and pile. The warp and the filling form the supporting canvas, whereas the pile creates the patterns of the carpet. Depending on the type of carpet and its heritage, the base material differs. The supporting unit, the warp, and the filling are often made out of cotton, whereas the pile is made out of high-quality sheep’s wool or silk. A pure silk carpet is made solely out of silk fibers. The warp threads are arranged longitudinal to the carpet and mostly end in a fringe at the edge of the carpet. The filling threads run crossways to the warp threads. The pile develops, where the two threads meet, through tied in knots, which produce the visual surface of the carpet.
All the information displayed about our carpets in our online store is made to the best of our knowledge. We have carefully measured all carpets, so there should only be small aberrations if any when it comes to the size of the carpets. The weight of the carpet has also been measured, using a special suspended scale. The information regarding the density of knots is based on an estimated value. The pictures have been taken at our headquarters with an SLR camera and are very accurate regarding the colors and the detailing of the carpets. Depending on the pile direction the colors of the carpet appear a little darker or lighter at times. The settings of your computer screen, such as brightness and contrast could also tamper with the real coloring of the carpets.
Usually, the difference in price between two similar carpets is being distinguished by the difference in knot density. The density of knots is being specified in knots per square meter. But the knot density isn’t the only criterion taken into account when it comes to the worth of an oriental carpet. The material and the quality of the material used in the manufacturing of the carpet are also important. The worth of a silk carpet, for example, depends on the real content of silk. Other important criteria are the handling of the carpet and the beauty of the handcrafted patterns. To estimate the worth of a carpet a lot of different information has to be taken into account.
Oriental carpets are often criticized for child labor.
This happens unreasonably because for the most part children can’t be found in the production anymore, due to the international pressure put on this issue. Of course, there are black sheep. There always are. Not at our place. We buy responsible and therefore give you and ourselves a good feeling. Many journeys of our buyers and strict surveillance lead us to gapless security with that premise “produced without the use of child labor”.
If you want to calculate the number of knots per square meter for an oriental carpet, you are best advised to choose a spot on the backside of the carpet and start counting the knots on a 1 cm long line, both vertically and horizontally. Multiply both numbers with each other and you will receive the estimated number of knots per square centimeter To get information about the number of knots per square meter you must multiply this number by 10.000. If you want a more accurate number, count the knots on a line of 10 cm and do as advised above. In this case, the number of knots only needs to be multiplied by a hundred to get the number of knots per square meter.
The yarn count of a Tabriz carpet is measured in rows or Raj. During this procedure, the rows of knots are being counted over a distance of 7 cm. A Tabriz with the quality 35 has an approximate knot density of 300.000 knots per square meter. A 50 Raj has 500.000 to 600.000 knots per square meter. The group of 60 Raj Tabriz has about 55 to 60 rows of knots, which come up to about 750.000 to 900.000 knots per square meter. The 70 Raj has the highest quality with a knot density of 1 million knots per square meter and is very rare.
The number of layers of thread per warp thread gives information about the yarn count of a Nain carpet. The smaller the number, the more defined the quality of knotting of the Nain carpet. “La” means “layer” in Persian. The La of a Nain is easy to control by counting the threads of the carpet fringe. For example, a Nain with 9 LA has 9 pairs of threads per fringe and therefore a knot density of 400.000 to 600.000 knots per square meter. A Nain with 6 LA only has three pairs of threads and therefore more defined knotting with a knot density of 850.000 to a million knots per square meter. The most exclusive Nain carpets only have two pairs of threads and have an inexpressible definition with a knot density of more than 1 million knots per square meter.
Our carpets are either rolled up or folded upon delivery and can be directly used after the arrival of the packet. Possible folding or lines on the surface of the carpet will disappear with time. In the beginning, it is normal for the new carpets to shed some fibers. The excess wool gets unhinged through the use of the carpet, this is absolutely normal and no reason for concern. Repeated vacuuming usually stops this process. If you have bought a thinner carpet, it is advisable to buy an anti-slip pad beneath, so that your carpet doesn’t get out of place.
You do not need to be concerned when it comes to the quality of your carpet. Small irregularities are normal with original and hand-made carpets. Most of our carpets have not been manufactured by machinery and therefore they might show small variations. Differences in the length of the fringe, a slightly contorted shape, or a difference in the color design aren’t a rarity with hand-made carpets. These small “flaws” don’t diminish the worth of your carpet in any way; they only show that you have purchased a unique original.
GENERAL INFORMATION ABOUT CARPET PLAZA
Different from other carpet dealers, we import our carpets directly from the carpet factories in Iran. Our other carpets are also being manufactured by carpet factories in the country of their origin such as Iran, India, Pakistan, or Afghanistan. Our carpets are original goods and do not go through a number of intermediaries. All of our carpets come with a certificate of authenticity and are very high in quality.
Carpet Plaza has a long time experience when it comes to dealing with and maintaining carpets. We have a huge collection of different carpets of the highest quality and our name stands for a good and personal consultation. In addition, we offer a number of different methods of payment, free shipping inside the EU, a certificate of authenticity for your carpet, and an extended right of withdrawal. Moreover, we offer to help you with the maintenance and repair of your carpets. Different from other online stores, we give our customers the chance to inspect their dream carpet before purchase.
It is not our goal to sell you any carpet, but to find the perfect carpet that conforms to all your wishes.
If you have found a carpet to your liking in our collection you are more than welcome to personally inspect that carpet in our showroom in Hamburg, prior to purchase.
Please let us know the number of the carpet at least 24 hours before your inspections, so that we can have the carpet ready for you. You can make an appointment Monday through Sunday from 10 am till 6 pm under the following Email: info@carpet-plaza.com.
QUESTIONS REGARDING YOUR ORDER AND PAYMENT
When you have found a carpet to your liking in our online store, you can directly put the article in your virtual shopping cart, through the detail page of the article, by clicking the blue button “Add to cart”. You will be automatically forwarded to your shopping cart, so you can review your chosen articles. If you are a new customer, you can create a new account by clicking on “New customer”. If you are a returning customer you can log in through your email and password under “Existing customer”. Your saved data will be retained.
If you are a new customer, type in your information and click on “next” at the bottom of the page.
During the next step, you will be able to review your shipping address, so you can make some changes if you have to. At this point, you will also be able to review all shipping costs. Click on “next”.
In the following step, you choose your method of payment, by checking the box behind your desired payment method. If you wish, you have the opportunity to write a note regarding your order in a small description field. Click on “next”.
At the end of the ordering process, you will get a complete review of your order. By clicking “confirm order” you transfer the information to us and make your order binding.
If you want to review your order you need to log into your Carpet-Plaza account. You can do this by either clicking on “my account/login” on the left navigation bar or you can log in by clicking on “your account” on the top navigation bar. Once you are logged in, you can review your purchases through Carpet-Plaza by clicking on “my orders”.
If you want to cancel an already confirmed order, please send us an email at info@carpet-plaza.com.
Once you have contacted us, we will cancel your order.
We accept a number of payment methods. We offer the following payment methods: Credit Card, PayPal, and bank transfer. More information regarding the different methods of payment can be found here.
We make sure that our online store is always up to the newest security standards so that your data is safe. We use the safety standard SSL (Secure Socket Layer) when it comes to the transfer of data, to protect your data from access by unauthorized third parties. The big financial service providers are also using this system. Carpet Plaza is securing credit card information through 3D secure technology.
SHIPMENT, DELIVERY AND RETURNS
Within Austria and inside the EU we offer shipment free of charge. More information about the shipment cost of other countries can be found under shipment.
Inside the EU or for EU close countries the delivery usually takes between one and five weekdays. Outside of the EU shipment can take longer considering the circumstances.
You will receive a confirmation email after you have successfully completed your ordering process. Once the package has been shipped we send another email, to inform you of your status of delivery. In this email, you will find further information about shipment and tips on how to follow the delivery process of your package.
Our carpets are being either rolled up (carpet runners) or folded prior to delivery. After the folding- or rolling process, they get covered in foil to protect them and are put into our own double-sided packages, before getting picked up by our shipping partners.
It is our goal to find the perfect carpet for all our customers; therefore we offer each and every customer the right to return a carpet if they should not be satisfied. Other than the usual 14-day grace period for returns, that is prescribed by law, we at Carpet Plaza offer an extended 30 day right of withdrawal. A carpet is a long-time investment and a purchase of such should come with some time for consideration.
More detailed information, regarding the right of withdrawal, can be found under conditions and terms.
If you desire to send your carpet back, please make sure to contact us personally via email info@carpet-plaza.com beforehand. We will either send you a parcel stamp or have the carpet picked up at your home destination.
A return shipment fee is covered through Carpet Plaza, as long as in Austria. You will get all further information and a return stamp by email. If you don’t contact us before sending the item back, we cannot reimburse you for your costs. Information regarding returns from other countries can be found here.
If the rare case should occur and your carpet should be damaged through the delivery process, please indicate the damage to the protractor upon handover. Afterward please contact us directly at info@carpet-plaza.com. We will talk you through the next steps.