We offer a warranty on all products purchased from us. The warranty is applicable for 1 year from the date you receive your rug. If the customer refers to the warranty, and it is judged that the damage depends on bad handling by the customer will pay the costs of any reparation. Our expert staff will in the first place determine the cause of the damage. The customer pays all shipping costs in case of warranty reparations. Warranty does not include
- Bad handling of customer
- Carpet washing of not standard
- Washing with the wrong material
- We guarantee what we have sold
- Warrantee is available to our end users only.
30-days money-back guarantee
Without prejudice to your statutory rights, Carpet Plaza provides you with the following voluntary returns guarantee for all carpets purchased. The deadline of the voluntary returns guarantee begins with the end of the statutory right of cancellation and ends within 30 days after receiving the product. While the first 14 days include a free return on us, we will accept and return you cash for the returned carpets for up to 30 days, without any questions. Punctual returning is sufficient to meet the deadline. Note that the product(s) must be complete and in unused and undamaged condition. We only take back the products in the original wrap or any similar wrap, to use your 30-day money-back guarantee privilege. You can return your carpet within 30 days and get your money back, no questions asked. The carpet has to be in unaltered condition and should not have been used. You have to package the carpet the same way as it was when you received it. The customer pays for the shipping costs in both directions if Carpet Plaza is not informed in the first 14 days.
In this case, the customer will pay both ways of shipping cost, which means that if the customer does not return the goods before fourteen days, we will refund the entire cost without shipping costs.
If there is for example a purchase that happened from any of the merchant stores on carpet plaza, that the delivery or the product has issues. Carpet Plaza sees into the issue and if the problem arises from the merchant side. We will return the complete order price back to you.